Account Director
Client Success

Account Director

Jakarta, Indonesia

Job Description:

  • Relationship Building: Develop and maintain strong relationships with clients, becoming a trusted advisor and main point of contact.
  • Onboarding and Training: Guide clients through the onboarding process, helping them understand how to effectively use the product or service. Provide training and resources to ensure successful implementation.
  • Needs Assessment: Understand clients’ goals, challenges, and desired outcomes. Conduct needs assessments to tailor solutions that address their specific needs.
  • Strategic Planning: Collaborate with clients to create a strategic plan that outlines their goals and how the product or service will help them achieve those goals.
  • Ongoing Support: Provide ongoing support and assistance to clients, answering questions, troubleshooting issues, and offering solutions to maximize their success.
  • Regular Check-ins: Schedule regular check-ins or business reviews with clients to review progress, address concerns, and identify opportunities for improvement.
  • Data Analysis: Analyze client data and usage patterns to identify areas where clients could improve their utilization of the product or service.
  • Feedback Collection: Gather feedback from clients to understand their satisfaction, gather insights, and make necessary improvements to the product or service.
  • Renewal and Upsell Opportunities: Identify opportunities for renewals, upsells, and cross-sells based on clients’ evolving needs and usage patterns.
  • Customer Advocacy: Act as a customer advocate within the company, representing clients’ interests and feedback to relevant teams, such as product development and marketing.
  • Conflict Resolution: Address and resolve client issues or concerns, working with cross-functional teams to find timely and effective solutions.
  • Customer Training and Education: Develop and deliver training sessions, webinars, workshops, and educational materials to help clients fully utilize the product’s capabilities.
  • Reporting: Maintain accurate records of client interactions, progress, and outcomes. Provide regular reports and updates to internal teams and management.
  • Customer Satisfaction: Measure and monitor customer satisfaction metrics to ensure clients are satisfied and achieving their desired outcomes.
  • Continuous Improvement: Continuously refine and improve the client success process based on feedback, industry trends, and changing client needs.


  • Minimum 5 years of working experiences in client success / account management related field.
  • Having exposure in Trade Marketing and/or General Marketing field.
  • English fluency, excellent written and verbal communication skills (email, phone, etc.)
  • Positive, can-do attitude with the drive to continuously learn and improve.
  • Proactive, strong business acumen, detail-minded, and adaptable.
  • Ready to work in an agile environment with flexibility & owning your responsibility to take up assigned duties.
  • Should be a go-getter, be self-motivated, results-driven, aggressive.