Strengthen Customer Relationships with a Smarter Loyalty Ladder
Turn every customer into a loyal fan with a tier system that rewards, excites, and grows with them. Our Tiering and Leveling system empowers you to segment your audience, gamify their experience, and drive higher customer lifetime value through exclusive VIP privileges.
Your Brand, Your Rules!
Your Brand, Your Rules!
You have full control to customize the naming and structure of your levels to fit your brand voice. Whether you want the classic Bronze, Silver, Gold, and Platinum structure or something entirely unique to your niche, we make it happen.
● Define Milestones: You set the specific milestones required to reach each tier.
● Flexible Structure: Create as many or as few levels as your strategy demands.
Level-Up Criteria: How Members Move Up the Ladder
Level Up by How Much You Spend
Reward high rollers. Members level up purely based on the monetary value of their purchases.
For example, to reach Gold level, members must accumulate a total spending of 500,000 RM from completed transactions.
Keep the Excitement Rolling with Level Cycle
x Days After Joined
Define a set number of days as a cycle starting from their activation date.
For example, a member activates their card on 10 June 2025. The brand sets a level cycle of 10 days, meaning level evaluation is performed at the end of each cycle period.
The member becomes eligible for a level upgrade starting 20 June 2025, provided they meet the upgrade criteria.
Big Levels Deserve Big Rewards
Supercharged Earnings
Set different earning rates per tier, the higher the level, the easier it is for them to collect points.
Example:
➤ Silver earns 15 points per transaction
➤ Gold earns 20 points per transaction
➤ Platinum earns 30 points per transaction
Curated Rewards by Tier : Different Levels, Different Experiences
Curated Rewards by Tier : Different Levels, Different Experiences
Give each level access to a different reward catalog. The higher the tier, the more reward options they can redeem with better value and lower point costs. Brands can fully configure which items are available at each level.
Give Your Special Members a Permanent Home
Give Your Special Members a Permanent Home
Create a hidden sanctuary for your most valuable members with the Lock Level mechanism. This feature lets you assign special users to a specific tier where they enjoy exclusive rewards. They stay secure in their status without the risk of ever downgrading or leveling up.
★ Hidden Tiers: Create a "hidden" level within the journey to assign specific members to special rewards.
★ Stay Secure: Members in a locked level (like a locked Silver tier) stay there permanently. They won't downgrade, ensuring your VIPs always feel appreciated.
Smart Controls to Prevent Abuse Across All Tiers
Intelligent Points Accumulation Control
Set limits on top-up frequency and amounts to prevent suspicious point stacking.
Example:
A member can top up max 200 points/day, or no more than 3 times/hour.
Automated Fraud Response Across All Tiers
Automated Fraud Response Across All Tiers
When suspicious activity is detected, you choose how the system responds:
● Email alerts to PIC
● Suspend account temporarily
● Block point disbursement
● Force approval before reward release (Maker–Checker flow)
Every action is logged, encrypted, and monitored to keep your program clean.
Secure Your Entire Tiering Experience End-to-End
