TADA - Frequently Asked Questions

What is TADA?

TADA is a platform that enables brands to build relationships with customers. We harness the power of word-of-mouth to help businesses grow their revenue by turning their loyal customers into their brand advocates.
We offer Membership, Digital Rewards and Referral services.
To find out more about TADA

Click here
What can TADA offer?

TADA is a customer advocacy and engagement platform that helps brands moving from transactions to relationships, from customers to advocates.

At TADA, we strive to deliver only the best to our clients and consumers. We constantly update our platform to enhance our features as well as conduct regular maintenance to ensure our platform works smoothly.
Is TADA just a loyalty program?

No, we are beyond loyalty. In fact, we believe that Advocacy Marketing killed Loyalty Programs. We have a series of API ready to be integrated to enhance brands’ offerings.
How do you charge?

Kindly contact our staff and we will provide you with more information. You can request for a demo
Click here.
Where is TADA located at?

TADA’s main headquarters is in Indonesia. However, we are located in Philippines and Singapore as well.
Can we get our customers to pay for their membership?

We do not offer paid membership as the feature of referral may be unusable.
How are we different from a loyalty program?

We are beyond loyalty! We value-add to your business through referral services and other offerings to turn your customers into your advocates.
How long does it take to deploy the program?

We typically take 2-3 weeks for integration, including the time clients take to submit the final designs. For a default program, we take around 2 days to create the program and 1 day for User Acceptance Testing (UAT).
Do you provide training sessions? What if I need more training sessions for the App Interface?

Yes, we do! The first training session will be on us! However, if you wish to have more training sessions, please contact the business partner that you work closely with. We will work out an arrangement.
I wish to have a feature that TADA currently does not have.

We appreciate feedback! You can provide us suggestions here. We are constantly upgrading features to provide the best experience for our clients and users.
Privacy policy

We place utmost importance in protecting your personal information. We will not sell or lease your personal information to a third party. See our full Privacy policy here.

Does TADA help customise and develop apps and websites?

Yes, we provide white-label apps and website services. If you are interested, kindly contact our staff by using the chat function.
How do I sign up?

Schedule a meeting with our advocacy marketing experts today! If you are keen to utilise our platform, our staff will be more than delighted to aid you. You can either request a demo here or contact us here directly.
Can I host competitions and award participants with TADA?

Yes, you can! Feel free to create events to invite your loyal customers, or even host competitions. For example, you can hold an Instagram campaign, offering rewards to individuals who post on Instagram with your hashtags.
Do we need to invest in any external software if we use TADA’s services?

No, you do not need to. We have an app called TADA Partner which will allow clients to manage their membership and reward offerings.
Can TADA do Point of Sales (POS) integration?

Certainly! We would need you to introduce your POS system to us before we can integrate it.

What is Insights by TADA and how do I use the features?

Insights by TADA allows users to analyse their business performance, see which outlets perform the best and which ones need improvement. We provide detailed insights for more effective corrective actions. Your advocacy marketing expert that works closely with you will send you a detailed guideline on how to use the features.
I forgot my Insights by TADA password.

No worries! Please contact the advocacy marketing expert that works closely with you. We will help you to reset your password immediately.
There is a difference in data between the dashboard and the download data.

Please contact the advocacy marketing expert you work closely with directly. We will find the root cause and aid you.

I forgot my TADA partner / Insights by TADA password.

No worries! Please contact the advocacy marketing expert that works closely with you. We will help you to reset your password immediately.
My card/voucher is not working.

Our Customer Loyalty Team (CLT) will assist you! Please contact us through email at info@usetada.com or call us at 021 1500 340.
I am unable to scan membership cards.

Please make sure that the card belongs to a list of our available merchants. You can find it in the TADA Wallet App under add card > click here, on the bottom left corner. Please switch on your location. If it is, you can try scanning in different angles and distances. Alternatively, you may manually type in the digits of the card number.
I am unable to receive the verification pin via SMS.

Kindly wait up to a minute for the SMS. You may resend the verification code afterwards. If the problem persists, you may contact us through email at info@usetada.com or call us at 021 1500 340.
How do I change my personal particulars?

To change your number, email, birthday etc., please contact our customer loyalty team at 021 1500 340.

What is TADA Partner?

TADA Partner is a merchant and corporate app to retain and engage customers by managing their loyalty and membership. Features include activation of loyalty/membership cards, top up the cards, as well as redemption of rewards.
I accidentally gave the wrong the wrong amount of points.

Please contact 021 5212202 immediately. We will assist you in points adjustment.
I forgot my TADA Partner password.

No worries! Please contact the advocacy marketing expert that works closely with you. We will help you to reset your password immediately.

How Can We Help You?

Find the frequently asked questions about TADA

General

Services

Insights by TADA

TADA Wallet

TADA Partner