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REDEEM

How Can We Help You?

Find the frequently asked questions about TADA

 

General

  • What is TADA?

    TADA is a platform that enables brands to build relationships with customers. We harness the power of word-of-mouth to help businesses grow their revenue by turning their loyal customers into their brand advocates.
    We offer Membership, Digital Rewards and Referral services.
    To find out more about TADA

    Click here 

  • What can TADA offer?

    TADA is a customer advocacy and engagement platform that helps brands moving from transactions to relationships, from customers to advocates.

    At TADA, we strive to deliver only the best to our clients and consumers. We constantly update our platform to enhance our features as well as conduct regular maintenance to ensure our platform works smoothly.

     

  • Is TADA just a loyalty program?
    No, we are beyond loyalty. In fact, we believe that Advocacy Marketing killed Loyalty Programs. We have a series of API ready to be integrated to enhance brands’ offerings.
  • How do you charge?

    Kindly contact our staff and we will provide you with more information. You can request for a demo
    Click here.

  • Where is TADA located at?

    TADA’s main headquarters is in Indonesia. However, we are located in Philippines and Singapore as well.

  • Can we get our customers to pay for their membership?
    We do not offer paid membership as the feature of referral may be unusable.
  • How are we different from a loyalty program?
    We are beyond loyalty! We value-add to your business through referral services and other offerings to turn your customers into your advocates.
  • How long does it take to deploy the program?
    We typically take 2-3 weeks for integration, including the time clients take to submit the final designs. For a default program, we take around 2 days to create the program and 1 day for User Acceptance Testing (UAT).
  • Do you provide training sessions? What if I need more training sessions for the App Interface?
    Yes, we do! The first training session will be on us! However, if you wish to have more training sessions, please contact the business partner that you work closely with. We will work out an arrangement.
  • I wish to have a feature that TADA currently does not have.
    We appreciate feedback! You can provide us suggestions here. We are constantly upgrading features to provide the best experience for our clients and users.
  • Privacy policy
    We place utmost importance in protecting your personal information. We will not sell or lease your personal information to a third party. See our full Privacy policy here.
 

Services

 

Insights by TADA

 

TADA Wallet

 

TADA Partner

  • What is TADA Partner?
    TADA Partner is a merchant and corporate app to retain and engage customers by managing their loyalty and membership. Features include activation of loyalty/membership cards, top up the cards, as well as redemption of rewards.
  • I accidentally gave the wrong the wrong amount of points.
    Please contact 021 5212202 immediately. We will assist you in points adjustment.
  • I forgot my TADA Partner password.
    No worries! Please contact the advocacy marketing expert that works closely with you. We will help you to reset your password immediately.