Privacy Policy

The following Privacy Policy outlines how PT Aksi Visitama and/or its affiliates (“Tada” or “We”), obtain, collect, store, manage , use, process, analyze, improve, update, display, publish, transfer, disclose, and protect your Personal Data (“Processing Personal Data” or conducting “Personal Data Processing”) as identified and collected through our Platform.
By utilizing our Platform and services, you agree to comply with this Privacy Policy.
  1. DEFINITIONS
    Unless otherwise stated, the terms below shall have the meanings ascribed to them in this Privacy Policy:
    1. You mean an individual or entity registered as a user of the Platform to access the Services provided through the Platform.
    2. Cookie is a small text file placed on your device when you use our Platform. Cookies enable our Platform to recognize your device, store user preferences, and enhance the performance and functionality of the services we provide.
    3. Personal Data refers to information that identifies, or can be used to identify, contact, or locate an individual or device associated with such information. Personal Data includes, but is not limited to, name, address, date of birth, phone number, email address, gender, identification numbers (including passport or national identity documents) or other government-issued identifiers, photographs, your phone number as a Platform user, and other information classified as Personal Data under applicable laws and regulations. For the avoidance of doubt, applicable laws means all applicable laws, articles of association, statutes, regulations, regulatory policies, ordinances, protocols, industry codes, road traffic codes, regulatory permits or court orders, or any requirements from any government authority, authorizations, regulations, judicial, administrative, or supervisory body, which are in effect from time to time during the term of this Privacy Policy (“Applicable Laws“).
    4. We refer to PT Aksi Visitama, a company established under the laws of the Republic of Indonesia.
    5. Terms of Use refers to the terms and conditions, standard operating procedures, or other provisions related to the Platform developed by Us.
    6. Services refers to various services featured on the Platform.
    7. Customer Service is the customer support center we provide for you, which can be reached via phone at 1-500-340, and/or email at [email protected], and/or WhatsApp at +62-813-1500-7070.
    8. Platform refers to the mobile application titled “Tada – Membership & Rewards Wallet for Memberships,” which can be downloaded via the Google Play Store for Android users or the Apple Store for iOS users, developed by Us to support the Services we provide; it also includes the official website and WhatsApp chatbot developed by Us to enhance the Service ecosystem.
  2. INFORMATION WE COLLECT
    We collect your Personal Data to enable the Platform to perform its functions in relation to the Services We provide.
    The type of Personal Data that We collect depends on the circumstances of collection and the nature of the services requested or transactions conducted.
    To the extent permitted by Applicable Laws, we may process, collect, use, store, and transfer both general and/or specific/sensitive categories of your Personal Data, which we categorize as follows:
    1. Identity Data including name, username, password, identification card, taxpayer identification number, user identity or other identifiers, job title, date of birth, gender, place of birth, occupation, nationality, photo, and/or biometric data.
    2. Contact Data including shipping address and its label, email address, phone number, and contact list.
    3. Transaction Data including data on redemptions or orders you make, interests, preferences, feedback, and survey responses in relation to the User, details on delivery, and types of services available at the time.
    4. Technical Data including details of your use of the Platform, such as identifiers generated by the Site (user ID), internet protocol (IP) address, data on previous or subsequent web pages viewed, duration of each visit/session, internet device identity (ID) or media access control address, advertising ID, and other device information including details about the manufacturer, model, and operating system of the device you use to access the Platform, and crash logs.
    5. Device Data including device-related information, such as the type of device you use to access the Platform, including hardware model, operating system and its version, software, IMEI number, file names and versions, language preferences, unique device identifiers, advertising identifiers, serial numbers, device motion information, and/or mobile network information.
    6. Log Data includes server logs that record data such as the device IP address, date and time of access, application features or pages viewed, application workflows, and other system activities, browser type, and/or third-party websites or services the User accessed prior to interacting with the Platform.
    7. Location Data including your real-time geographic location data, coordinates in the form of longitude and latitude, time zone, and Wi-Fi location.
  3. HOW WE COLLECT YOUR PERSONAL DATA
    The Personal Data we collect may be provided by you directly or indirectly. We may collect data in various forms and for multiple purposes, including for purposes permitted by Applicable Laws.
    1. Data We collect directly from you or your mobile device
      You may provide us with identity, contact, and profile data, either upon request or as required by applicable regulations, through direct interaction or correspondence via mail, email, or other means. This includes Personal Data you provide when you:
      • register and create an account using the Platform;
      • use the Platform; and
      • provide feedback or contact us.
    2. Data collected each time you use the Platform
      You may provide us with Technical Data and Location Data each time you access and/or visit the Platform. When accessing the Platform through your device, we may track and collect your real-time geographic location data. In certain situations, you may be required to enable the Global Positioning System (GPS) on your device to enhance your experience on the Platform (for example, to provide you with information on how close a courier is to your location). You can always choose to temporarily disable geographic location tracking on your device; however, this may affect certain functionalities available on the Platform.
      Additionally, certain data may also be automatically collected each time you use the Platform through cookies (as further explained in Point 8 of this Policy).
    3. Data collected from third parties
      We may also collect your Personal Data from third parties (including agents, vendors, suppliers, contractors, partners, and/or other entities that provide services to us, collect Personal Data and/or perform tasks on our behalf, or collaborate with us). In such cases, we will collect your Personal Data solely for or in connection with purposes involving those third parties or for the purpose of our cooperation with them (depending on the circumstances).
  4. USE OF INFORMATION WE COLLECT
    We may use the Personal Data collected for the following purposes or for other purposes permitted by Applicable Laws (“Purposes”):
    1. to identify and register you as a User and to create, verify, deactivate, or manage your account;
    2. to enable us to provide services, including existing services, requested services, and services to be made available in the future;
    3. to process and facilitate balance redemption orders and transactions that you perform ;
    4. to notify you on transactions or activities occurring on the Platform;
    5. to facilitate account and/or electronic wallet linking, if you activate the linking feature between your account and/or an electronic wallet of your choice (as applicable);
    6. to communicate with you and send you data related to your use of the Platform;
    7. to inform you of any changes to the Platform;
    8. to process, address, resolve, and handle complaints, issues, inquiries, and feedback received from you;
    9. to process and manage your balance;
    10. to provide services from our partners;
    11. to send promotional materials;
    12. to monitor Platform usage and manage, support, and improve performance efficiency, growth, user experience, and functionality of the Platform;
    13. to provide assistance related to and resolve technical or operational difficulties with the Platform;
    14. to generate statistical and analytical data for testing, research, analysis, product development, and collaboration purposes;
    15. to prevent, detect, and investigate any suspicious transactions or prohibited, illegal, unauthorized, or fraudulent activities;
    16. to enable us to comply with all obligations under Applicable Laws, including, but not limited to, responding to requests, investigations, or orders in accordance with regulations, fulfilling archiving, reporting, and licensing requirements mandated by law or Applicable Laws, and conducting audits, due diligence, and investigations; and
    17. for other purposes that we notify you of and, where required by Applicable Laws, obtain your consent.
  5. DISCLOSURE OF PERSONAL DATA
    We may disclose, grant access to, or share your Personal Data with our affiliates and other parties for the purposes outlined below, as well as for other purposes permitted by Applicable Laws:
    1. to enable partners to provide services or process orders, including contacting you;
    2. to respond to regulatory inquiries, requests, investigations, orders, and reporting requirements, in compliance with archiving terms and conditions as stipulated by Applicable Laws;
    3. when instructed, requested, required, or permitted by authorized government institutions, for purposes specified in official letters, policies, government regulations, or Applicable Laws;
    4. in the event of any legal proceedings between you and us, or between you and another party related to or connected with the services, to facilitate those legal proceedings;
    5. when our services are available on any third-party platform, (i) to help us obtain your Personal Data and/or (ii) to register you or enable your use of our services on that third-party platform;
    6. we may share your Personal Data with authorized government institutions and/or other institutions appointed by the government or in collaboration with us, for purposes such as contact tracing, supporting governmental initiatives, policies, or programs, and other reasonably necessary purposes;
    7. in connection with insurance claims processing, we may share your Personal Data with insurance brokers and insurance companies working or collaborating with us; and
    8. with third parties (including agents, vendors, suppliers, contractors, partners, and other parties providing services to us or you, performing tasks on our behalf, or engaging in commercial cooperation with us), for purposes related to their involvement, processing your transactions, or facilitating our cooperation with them. Such purposes may include introducing or offering products or services to you, authenticating your identity, linking accounts, or conducting activities such as marketing, research, analytics, and product development.
  6. STORAGE AND DELETION OF PERSONAL DATA
    Your Personal Data is stored in Singapore and is processed using high-security protocols. We implement security measures in compliance with applicable personal data protection standards.
    To ensure the security of Personal Data during transfer, we use encryption to protect Personal Data from unauthorized access, restrict access to Personal Data, and establish contractual agreements with third parties processing Personal Data on our behalf to ensure the application of adequate protection measures.
    Your Personal Data will be retained only as long as necessary to fulfill the purposes for which it was collected, for the retention period, or as required or permitted by Applicable Laws. We will cease retaining Personal Data or remove its association with you as an individual when it is deemed that the purpose for which the Personal Data was collected is no longer relevant, upon receiving a request from you to delete your Personal Data, and when retention is no longer necessary for business or legal purposes.
    We will delete and/or anonymize User Personal Data under Tada’s control if (i) the User’s Personal Data is no longer necessary for the purposes for which it was collected; (ii) the retention period has expired; and (iii) retention is no longer necessary for compliance purposes under the provisions of Applicable Laws.
    Please note that some of your Personal Data may still be retained or controlled by other parties, including government institutions, under certain circumstances. When we share your Personal Data with authorized government institutions and/or other institutions appointed by or in collaboration with the government, you agree and acknowledge that the retention of your Personal Data by those institutions will be governed by their respective data retention policies.
    To the extent permitted by Applicable Laws, you release us from any and all claims, losses, liabilities, costs, damages, and expenses (including but not limited to legal fees and full indemnity costs) arising directly or indirectly from activities conducted outside the Platform.
  7. YOUR RIGHTS AS A USER
    You may have certain rights under Applicable Laws to request access to, correction of, restriction of, or objection to the processing of your data, withdrawal of consent, and/or deletion of your Personal Data held by us.
    In managing the Platform, we act as a data processor on behalf of the parties we collaborate with, who serve as data controllers. For any Personal Data we process on behalf of a data controller, any requests related to your rights as a data subject will be forwarded to the data controller before we can take a further action. We will forward the request to the data controller for review and processing in accordance with applicable legal and contractual obligations.
    The parties collaborating with us (via us) may reject your request for access to, correction of, and/or deletion of some or all of your Personal Data held or controlled by us if such rejection is permitted or required under Applicable Laws. This includes situations where the request for access or requests to correct or delete are deemed by us to be irrelevant, frivolous, fabricated, or potentially related to violations of terms and conditions or legal breaches.
  8. COOKIES
    We and others may use various technologies to collect information about your device and the use of the Platform. Most web browsers can be configured to accept or reject the use of some or all of these technologies, although you may need to take additional steps to disable or control other technologies.
    We use both first-party cookies and third-party cookies to ensure the Platform functions and operates more efficiently, as well as to help us personalize the Platform according to your personal needs and improve user convenience.
    Types of cookies we use:
    1. Session Cookies, Temporary cookies used to remember you while you visit the Site, which are automatically deleted after closing your web browser.
    2. Persistent Cookies, Cookies used to remember your preferences on the Site and remain on your device for a specified period (e.g., hours/months/years) even after closing your web browser.
    3. Analytics Cookies, Cookies managed by third parties and used to collect information about how you use the Site, analyze usage statistics, site behavior, and performance.
    4. Secure Cookies, Cookies that are only sent through encrypted connections (such as https) to enhance the security of the information stored in the cookies, particularly for sensitive information like login details.
    You may be able to reject cookies by adjusting the appropriate settings in your browser. Each browser is different, but most browsers have preferences or options that can be customized to allow or reject certain cookies and technologies before they are set or installed, or allow you to delete or reject the use or installation of certain technologies altogether. However, doing so may affect the functionality available on the Platform.
    Overall, these technologies help us learn which services and features you use and how you access information about us. We may use this information to personalize your visits to the Platform.
    You have the right to limit the collection of cookies, as described above, by:
    1. adjusting cookie settings on your internet browser;
    2. deleting your browsing history; and/or
    3. clearing your internet browser cache.
  9. CHANGES
    We may review and modify this Privacy Policy at our discretion from time to time to ensure that it remains consistent with our future developments and/or changes in applicable legal or regulatory requirements. If we decide to modify this Privacy Policy, we will notify you of the changes through our official channels. You agree that you are responsible for periodically reviewing this Privacy Policy to stay updated on our data processing practices and data protection measures. By continuing to use our Platform, communicating with us, or accessing and using our services after any changes to this Privacy Policy, you will be deemed to have accepted the revised Privacy Policy and any of its modifications.
  10. MISCELLANEOUS
    1. This Privacy Policy also applies if the Platform is used in Malaysia and Singapore.
    2. If you have any questions or concerns regarding the implementation of this Privacy Policy, you may contact us at [email protected].
    3. This Privacy Policy may be provided in both Indonesian and English. In the event of any discrepancies between the Indonesian and English versions, the Indonesian version will prevail.
    4. All provisions in this Privacy Policy are subject to and interpreted in accordance with the laws of the Republic of Indonesia.
    5. The provisions of this Privacy Policy are the version established and enforced by us as of 1 Januari 2025.