Client Relation
Client Relation

Client Relation

FULL-TIME
Jakarta, Indonesia

The Company

Tada is a B2B2C loyalty and rewards platform that helps businesses improve channel partner, customer, and employee retention, build loyalty, and drive growth. Founded in 2012, Tada offers unified solutions that create engaging and rewarding experiences. 

As an Indonesian SaaS company with a global footprint, Tada has assisted over 200 local and international brands across various industries. Our game-changing loyalty solutions have also garnered numerous awards, solidifying our reputation as a leader in the sector.

Job Description:

  • ensuring your existing accounts are satisfied through after-sales care, as well as gaining and using feedback
  • identifying and approaching potential new business opportunities
  • researching industry trends and providing advice to colleagues about client strategy or new sales opportunities
  • building proposals and delivering presentations to accounts about products or services
  • acting as a point of contact for complaints and escalating issues as appropriate
  • ensuring that the terms of a contract are adhered to by both the company and clients
  • monitoring performance metrics thus gaining insight into and aids in achieving the client’s targets and objectives
  • On project management, developing a detailed project plan to track progress, involving all relevant stakeholders, and ensuring technical feasibility

Requirements:

  • Minimum 2-3 years of working experience in Account Management related field.
  • Having exposure in tech and startup space.
  • The ability to communicate confidently – both through speaking and writing – with colleagues and clients from all levels of an organization.
  •  A level of creativity when it comes to thinking of new sales opportunities coupled with proactive behavior, robust business insight, and meticulous attention to detail, are essential attributes.
  • Strong negotiation and influencing skills