Client Support
Client Relation & Project Management

Client Support

FULL-TIME
Jakarta, Indonesia
AI-Driven Loyalty & Rewards Solutions!
 
Who Are We?
Tada is a B2B2C loyalty and rewards platform that helps businesses improve channel partner, customer, and employee retention, build loyalty, and drive growth. Founded in 2012, Tada offers unified solutions that create engaging and rewarding experiences.
As an Indonesian SaaS company with a global footprint, Tada has assisted 400+ local and international brands across various industries. Our game-changing loyalty solutions have also garnered numerous awards, solidifying our reputation as a leader in the sector.
Why You’ll Love Working Here?
  • Growth Opportunities: We support your learning and development aspirations, both within and outside our organization, aiming to nurture an entrepreneurial spirit in our team.
  • Unique Work Environment: Experience the unique blend of a mission-driven digital company with the innovative mindset of a start-up, enriched by our presence since 2012.
  • Celebrate With Us: We love to celebrate work anniversaries and birthdays
  • Learning and lots of it. We promote vertical and lateral movement. It’s not uncommon for Tayo (that’s what we call our team) to move divisions two or three times throughout their career. We want people to learn new stuff that excites them.
  • Sincere teamwork. This word isn’t officially in our values, but when I asked new joiners about what value they really feel at Tada that’s not stated on our wall, many mentioned that Tayo is beneficial, and they can feel the ‘teamwork’ atmosphere
  • Think and act like an owner is our value. But the truth is, we don’t want you to act like an owner; we want you to be a real owner. For our top performers, we’d love to offer you our stock options program.
 
What We Do Not Promise:
  • We do not promise fixed working hours. Sometimes, projects and deadlines may require additional hours or flexibility.
  • We do not promise unlimited resources or budgets. We may have to operate with limited resources and manage priorities carefully.
  • We do not promise a pressure-free environment. There are often high demands and significant expectations for growth and success.
 
If you’re ready for a challenge and eager to make a real impact and be the Leading Loyalty & Rewards Platform in the region, leap and help us shape the future of loyalty and rewards! 🚀🌟

Job Description:

Job Opportunities

Job Title: Client Support
Department: Client Relation & Project Management
Working Arrangement: On-site

Information about the role:

As a Client Support, the goal is to ensure smooth client operations by providing assistance, managing administrative tasks, and maintaining accurate documentation. This involves handling client inquiries, coordinating internally to resolve issues efficiently, and supporting account activities to ensure client satisfaction and consistent service delivery.

 

Key Responsibility

  • Provide day-to-day support to existing clients by promptly responding to inquiries, requests, and operational needs.
  • Assist in after-sales processes to ensure client satisfaction and smooth service delivery.
  • Maintain and update client records, reports, and documentation accurately.
  • Coordinate with internal teams (e.g., Product, Operations, Finance) to ensure client issues are resolved efficiently.
  • Prepare and manage administrative documents such as purchase orders (PO), invoices, and sales quotations (SQ).
  • Monitor ongoing client activities and ensure all service level agreements (SLAs) are met.
  • Support client communication by preparing presentation and reporting materials as needed.

Requirements:

  • Minimum 0–2 years of experience in Client Support, Customer Service, or other related administrative roles.
  • Fresh graduates are welcome to apply, especially those with internship or organizational experience related to client handling or operations.
  • Exposure or interest in the tech, SaaS, or startup environment is a plus.
  • Strong communication and interpersonal skills, both written and verbal, for effective interaction with clients and internal teams.
  • Organized, detail-oriented, and able to manage multiple tasks simultaneously.
  • Service-oriented mindset with a proactive approach to solving client issues.
  • Ability to work collaboratively across teams (Product, Operations, Finance, etc.).
  • Comfortable working with documents, reports, and administrative tools (e.g., Google Workspace, Excel, CRM systems).
  • Positive attitude, eager to learn, and adaptable in a fast-paced environment.