PRIVACY POLICY
PT Aksi Visitama (“Tada / We”) builds good relationships with clients, partners, consumers, and associates based on mutual trust by ensuring their Personal Data is secure and remains confidential.
Tada complies with all regulations and laws regarding Personal Data protection and has been ISO 27001:2013 certified.
Tada enforces a very strict privacy policy to ensure the protection of Personal Data for those who use the Site while still maintaining control over their own data. Data is processed in a transparent, confidential and secure manner.
PURPOSE OF THIS POLICY
We developed this policy to inform you about the conditions under which we collect, process, use, and protect your Personal Data. Please read it carefully to understand the categories of Personal Data that may be collected and processed, how we use this data, and with whom we may share it. This Policy also explains your rights and how you can contact us to exercise these rights or to ask us any questions you may have about the protection of your Personal Data.
This policy may be amended, supplemented or updated, in particular to comply with legal, regulatory, case law or technical developments that may arise. Nevertheless, your Personal Data will always be processed in accordance with the policy in effect at the time of data collection, unless mandatory legal provisions specify otherwise and shall apply retroactively.
IDENTITY AND CONTACT DETAILS OF THE CONTROLLER
The Controller of Personal Data is PT Aksi Visitama.
DEFINITIONS
- Personal Data means any information relating to an identified or identifiable individual either directly or indirectly by reference to an identification number or to one or more factors specific to that individual.
- You means any user/visitor of the Site.
- Website or Site means the Tada website, namely www.usetada.com.
COLLECTION AND SOURCE OF PERSONAL DATA
We collect your Personal Data directly when you contact us through the virtual assistant available on the Site and/or fill in forms provided on the Site, or indirectly (in particular through service providers and/or technologies on our Site).
We may remove certain parts of your Personal Data that can identify you (thus making the Personal Data anonymous) and disclose such anonymous data to third parties for database management, analysis, or service improvement purposes.
We may also combine your Personal Data with other information in such a way that the data is no longer associated with you, and then disclose such aggregated information to third parties for the purposes mentioned above.
We collect some information automatically when you visit the Site to personalize and improve your experience. We collect this information using various methods such as:
Cookies
A “cookie” is a small information file sent to your browser when you visit our Site and stored on your computer. This file contains information such as domain name, internet access provider and operating system as well as the date and time of access by user. Cookies cannot damage your computer in any way.
Cookies are not used to determine the identity of individuals visiting our Site. Cookies allow us to identify, in particular, your geographic location and display language to enhance your online browsing experience. They also enable us to process information about your visit to our Site, such as pages viewed and searches conducted, in order to improve the content of our Site, as well as track your areas of interest and offer you more relevant content.
If you do not wish to receive cookies from our Site, you can adjust your browser settings. To manage your preference, each browser has a different configuration. These configurations are described in your browser’s help menu, which will explain how to change your desired cookie settings.
However, we recommend that you do not disable our cookies. Please note that if you block, disable or reject our cookies, some of our web pages may not be displayed correctly or you may no longer be able to use some of the services we offer. In this case, we cannot be held responsible for any consequences related to the reduced functionality of our services resulting from our inability to store or use necessary cookies that you have refused or disabled.
Lastly, by clicking on specialized icons of social networks such as X, Facebook, Linkedin and others, if these are displayed on our Site, and if you agree that cookies may be downloaded when you browse our Site, the respective social networks may also download cookies to your device (computer, tablet, or mobile phone). These types of cookies are downloaded to your device only if you have given your consent by continuing to browse our Site. However, you can revoke your consent for these social networks at any time.
The types of cookies we use are as follows:
- Necessary Cookies
These cookies are essential for the basic operation of the Website which allows you to browse the Site and use basic features.
- Analytical Cookies
Used to collect information on how you interact with the Website. This data helps us understand Site usage and improve Site performance.
- Functional Cookies
These cookies help the Website remember choices you have made, such as language or region where you are located, to provide a more personalized and functional experience.
- Performance Cookies
These cookies collect data about the performance of the Website, such as the most frequently visited pages or error messages. This information is used to improve your experience of using the Site.
- Third Party Cookies
Some cookies used on the Site are managed by third parties, such as analytics service providers, and user service services.
IP Addresses
An IP address is a unique identifier used by some electronic devices to identify and communicate with each other on the internet. When you visit our Site, we may use the IP address of the device you are using to connect you to the Site. We use this information to determine the general physical location of the device and to understand the geographical area where visitors are located.
Statistics
The Site uses Google Analytics to generate statistical reports. These reports inform us, for example, how many users visited the Site, which pages are visited, and in which geographical areas users of the Site are located. Information collected through statistics may include for example your IP address, the location from which you accessed our site, and the type of device you are using. Your IP address is anonymized in our systems and will only be used if necessary to resolve technical issues, for Site administration and to gain insight into our users’ preferences. Site data information can only be accessed by authorized staff. We do not use this information to identify visitors, and we do not provide this information to third parties.
SOCIAL NETWORKS
You have the option to click on specific social network icons such as Instagram, Facebook, Linkedin, and others that appear on our Site.
Social networks create a friendlier atmosphere on the Site and help promote the Site through share buttons. Video sharing services enrich the video content of our Site and increase its visibility.
When you click on these buttons, we may have access to personal information that you have published and is accessible through your profile on the relevant social network. We do not create or use separate databases from these social networks based on the personal information you have published there, and we do not process any data related to your private life through these means.
If you do not want us to have access to your personal information published in the public profile space or your social media account, then you should use the procedures provided by those social networks to limit access to this information.
PROCESSING OF PERSONAL DATA
We process your Personal Data as part of the performance and management of our contractual relationship with you, for our legitimate interests in improving the quality and operational services we offer you, or as required by specific regulatory obligations.
Your Personal Data may also be processed based on your prior consent if, under certain circumstances, your consent is required.
DISCLOSURE OF PERSONAL DATA
The security and confidentiality of your Personal Data are very important to us. That is why we limit the access to your Personal Data to only our staff who need this information to provide the requested services.
We will not disclose your Personal Data to unauthorized third parties. However, we may share your Personal Data with entities within the Tada group and with authorized service providers (e.g., technical service providers [hosting, maintenance], consultants, and others) whom we may engage for the purposes of providing our services. We do not permit our service providers to use or disclose your data, except to the extent necessary to provide services on our behalf or to comply with legal obligations. Additionally, we may share Personal Data about you (i) if the law or a legal procedure requires us to do so, (ii) in response to a request by a public authority or other official or (iii) if we believe that transferring this data is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation regarding suspected or proven illegal activity.
STORAGE OF YOUR PERSONAL DATA
We will securely and safely store your data for as long as necessary to fulfill the purposes of its collection and processing. This period may be extended, if applicable, for any duration specified by any relevant legal or regulatory provisions that may apply.
SENSITIVE PERSONAL DATA
As a general rule, we do not collect sensitive Personal Data through our Site unless you contact us through a virtual assistant and/or fill out a form available on the Site. “Sensitive personal data” refers to any information relating to a person’s race or ethnic origin, political opinions, religious or philosophical beliefs, union membership, health data or data relating to a person’s sexual life or sexual orientation. This definition also includes Personal Data relating to criminal convictions and offenses.
If such data is truly necessary to achieve the processing purposes, we will do so in accordance with local legal requirements for Personal Data protection and, specifically, with your explicit prior consent and under the conditions described in the Privacy Policy.
TRANSFER OF PERSONAL DATA
We may transfer your Personal Data to countries outside Indonesia. However, we will ensure that the relevant recipient country has data protection provisions that are equivalent and/or higher than the data protection provisions provided in the Indonesian Personal Data Protection Law.
YOUR RIGHTS
You may have certain rights under Applicable Laws and Regulations to request us for access to, correction of and/or deletion of your Personal Data in our possession and control.
We may refuse your request for access to, correction of and/or deletion of, some or all of your Personal Data in our possession or control where permitted or required under Applicable Laws and Regulations. This includes situations where requests for access or requests for correction or deletion are deemed by us to be irrelevant, not serious, frivolous, or indicative of a violation of terms and conditions or legal violations.
SECURITY
We implement all possible technical and organizational security measures to ensure the security and confidentiality in processing your personal data.
For this purpose, we take all necessary precautions given the nature of Personal Data and the risks associated with its processing, to safeguard data security and particularly to prevent distortion, damage, or unauthorized access by third parties (physical protection of premises, authentication procedures, secure access through identifiers and secret passwords, connection logs, encryption of certain data, and others).
LINKS TO OTHER SITES
Occasionally, we provide links to other Sites for practical and informational purposes. These sites are mostly operated independently from our Site and are not under our control. These sites are operated by third parties with their own privacy policies or terms of use which we strongly recommend you to read. We are not responsible for the content on these sites, for any products and services that may be offered there or for any other use.
POLICY UPDATES
We may update this policy from time to time to ensure that this Privacy Policy remains consistent with our future developments and/or changes in applicable legal or regulations. Please revisit this Privacy Policy periodically for the latest information.
UNSUBSCRIBE
If you have subscribed to certain services through our Site and no longer wish to receive emails, please click the “unsubscribe” button on the email you receive.
HOW TO CONTACT US
If you have any questions or comments regarding this policy, please feel free to contact us at [email protected].
This Privacy Policy is the effective version as of July 19, 2024.